Frequently Asked Questions
How do I check the status of my order?
When you place an order, you will receive a confirmation email. Once the order ships, you will receive an email with a tracking number, which can be used to check the shipping status of your order. If you're still having trouble, send us an email to applevalleystore@mainstreamboutique.com, or reach out to us on Facebook.
Can you put an item on hold for me?
We would love to put an item or items on hold for you if you'd like to try them on in store, or further consider your purchase! However, we can only hold items for 24 hours, after which point, they will be put back into sellable inventory. Thank you for understanding!
How do I return an item?
To return an item purchased online, please mail the item(s) back to us with a copy our your invoice/reciept to:
Mainstream Boutique of Apple Valley
15322 Galaxie Ave
Suite 115
Apple Valley, MN 55124
Or, return the item in store, come visit us at Mainstream Boutique Apple Valley. (Address Above) Purchases can only be returned to the location from which they were originally purchased.
Can I return an item for a refund?
We will happily accept unwashed, unworn merchandise (with tags attached) received within 30 days of purchase to be returned for a store credit. We know you'll find an item you love - check our store for weekly new arrivals!
How do I apply in store credit to an online purchase?
Reach out to us at applevalleystore@mainstreamboutique.com, via Facebook, or call us with your name and email address the store credit is under and we can add it to your online account in the form of an e-gift card. Simply enter that e-gift card code at checkout to use your credit.
I submitted an online order, but forgot to apply my reward code and/or store credit, can I still use them?
Thank you so much for placing an order! Unfortunately, we are not able to adjust payments on an order once they are placed. Please double check that you have all of your discounts and credit applied to your order before placing it. Your rewards and store credit never expire at our location, so you can use it on your next purchase!
If you need help with your reward or store credit, please call us at (952) 423-7469, send us a Facebook message, or email us at applevalleystore@mainstreamboutique.com.
I have a reward earned at Mainstream Boutique Apple Valley. Can I apply the reward to my purchase online?
Yes! Thank you for being a part of our rewards program! To use your reward online, email us at applevalleystore@mainstreamboutique.com or reach out to us on Facebook! You'll receive a custom coupon code that is active for 24 hours that will grant 25% off your purchases while the code is active.
I have a reward earned at another Mainstream Boutique. Can I apply the reward to my purchase online?
Mainstream Boutique is a franchise and most of our locations are individually owned and operated. Because rewards are designated to a specific store, we ask that you redeem them for purchases you make at that store. We love that you shop multiple stores!
Someone bought me a gift card/e-gift card, how do I use it?
Yay - Happy Shopping! All Gift Cards can be used at any physical Mainstream Boutique location. To use your gift card online, please email us with your gift card number at applevalleystore@mainstreamboutique.com to have your gift card transferred for use in our online store. This includes e-gift cards purchased at mainstreamboutique.com, e-gift cards issued by our location are ready to be used online.
